|How I can pay for a hotel reservation?||When do I pay the hotel reservation?|
|How do I know if my hotel reservation is confirmed with success?||What if I do not receive e-mail confirmation of hotel reservation?|
|Is it safe to pay by credit card?||Can I cancel or change an hotel reservation, are there any fees?|
|What does it means OR, BB, HB, FB, AI, in the hotel voucher?||Should I add children or babies in the reserve?|
|How do I add children or babies in a booking?||What is the usual time for check in and check out of hotels?|
|What is included in the price of a hotel reservation?||Do I have to notify the hotel if you arrive later than 6 p.m.?|
|How do I request a crib or a room with special features?||Can I stay in a hotel with my pet?|
|What documentation should I submit for checking in?||Where I can find the phone number of the hotel?|
|My room is accurate to the photo that shows me the hotel description on the web?||What do I do if I want to hire the services of the hotel parking?|
|What do I do if I want to hire the services of the hotel parking?|
The form of payment accepted is through credit card. This will avoid extra expenses in the hotel as the amount will be paid at 100% before you travel.
The total amount of the reservation must be paid prior to the trip.
Once the purchase process finish, appear on your screen a booking number and you’ll receive an email with the reservation status. You’ll also receive a booking confirmation voucher.You can also check the status of your reservation in MY BOOKING section.
You may confirm you didn’t get our e-mail as SPAM. Check that folder in your email. In any case, if the booking has been confirmed during the booking process you could see your booking number on the screen; you can access the details of your reservation and voucher through MY BOOKINGS section. You can also contact us through the contact form or call to 931772474 to confirm the details of your reservation.
The card payment is 100% secure, all transactions have the best guarantees of security, confidentiality and integrity for customers. Furthermore, to increase this security process implements the SSL technology (secure sockets layer) in all communications, which prevents the interception of information by third parties.
Yes you can. But note that a cancellation may result in expenditure. When you make a reservation, it is reported the cancellation policy, or contained in the general conditions.These cancellation fees vary according to destination, hotel, booked rate and days prior to the cancellation. Check the conditions of your reservation to be sure. To cancel or change a reservation, please send an e-mail through the contact section or entering MY BOOKING section, or directly by calling 931 772 474. Making a change is entirely free, as long as not proved otherwise in the specific conditions of the hotel you booked.
These initials indicate dietary hired:
It is necessary to include all guests.
As a general rule the check in is after 2 p.m. of day of arrival and check out is before 12 p.m. on the day of departure. Certain hotels can let in ahead of schedule and exit several hours later ... you can find complete information in the details for each hotel.