FAQs

How I can pay for a hotel reservation? When do I pay the hotel reservation?
How do I know if my hotel reservation is confirmed with success? What if I do not receive e-mail confirmation of hotel reservation?
Is it safe to pay by credit card? Can I cancel or change an hotel reservation, are there any fees?
What does it means OR, BB, HB, FB, AI, in the hotel voucher? Should I add children or babies in the reserve?
How do I add children or babies in a booking? What is the usual time for check in and check out of hotels?
What is included in the price of a hotel reservation? Do I have to notify the hotel if you arrive later than 6 p.m.?
How do I request a crib or a room with special features? Can I stay in a hotel with my pet?
What documentation should I submit for checking in? Where I can find the phone number of the hotel?
My room is accurate to the photo that shows me the hotel description on the web? What do I do if I want to hire the services of the hotel parking?
What do I do if I want to hire the services of the hotel parking?

 

 

How I can pay for a hotel reservation?

The form of payment accepted is through credit card. This will avoid extra expenses in the hotel as the amount will be paid at 100% before you travel.   

When do I pay the hotel reservation?

The total amount of the reservation must be paid prior to the trip.

 

How do I know if my hotel reservation is confirmed with success?

Once the purchase process finish, appear on your screen a booking number and you’ll receive an email with the reservation status. You’ll also receive a booking confirmation voucher.You can also check the status of your reservation in MY BOOKING section. 

 

What if I do not receive e-mail confirmation of hotel reservation?

You may confirm you didn’t get our e-mail as SPAM. Check that folder in your email. In any case, if the booking has been confirmed during the booking process you could see your booking number on the screen; you can access the details of your reservation and voucher through MY BOOKINGS section. You can also contact us through the contact form or call to 931772474 to confirm the details of your reservation.

Is it safe to pay by credit card?

The card payment is 100% secure, all transactions have the best guarantees of security, confidentiality and integrity for customers. Furthermore, to increase this security process implements the SSL technology (secure sockets layer) in all communications, which prevents the interception of information by third parties.

 

Can I cancel or change an hotel reservation, are there any fees?

Yes you can. But note that a cancellation may result in expenditure. When you make a reservation, it is reported the cancellation policy, or contained in the general conditions.These cancellation fees vary according to destination, hotel, booked rate and days prior to the cancellation. Check the conditions of your reservation to be sure. To cancel or change a reservation, please send an e-mail through the contact section or entering MY BOOKING section, or directly by calling 931 772 474. Making a change is entirely free, as long as not proved otherwise in the specific conditions of the hotel you booked.

 

 

What does it means OR, BB, HB, FB, AI, in the hotel voucher?

 

These initials indicate dietary hired:

· OR: Room only.
· BB: bed and breakfast.
· HB: Half board, ie breakfast and dinner usually.
· FB: Full board, ie breakfast, lunch and dinner.
· AI: All inclusive, ie more PC services specified in each case.Drinks are not included in prices unless otherwise indicated in each hotel.

 

Should I add children or babies in the reserve?

 

It is necessary to include all guests.

 

How do I add children or babies in a booking?


You have to indicate a person, indicating the age of the child when booking service will begin. If the baby is less than one year old, you must specify the age of one year (which will refer to all babies from 1 day to 24 months).
 

 

What is the usual time for check in and check out of hotels?

As a general rule the check in is after 2 p.m. of day of arrival and check out is before 12 p.m. on the day of departure. Certain hotels can let in ahead of schedule and exit several hours later ... you can find complete information in the details for each hotel.

 

What is included in the price of a hotel reservation?


The price includes accommodation for guests, all the extras (meals, extra beds, etc…) according to your booking and VAT. In some cities (Barcelona, ??Paris, New York ...) there are local taxes to be paid directly on site and may vary depending on the hotel category and destination.


 

Do I have to notify the hotel if you arrive later than 6 p.m.?


Inform the hotel directly (in figure bonus telephone number) about your estimated time of arrival as it can otherwise make available to other customers the room if you don’t check in. You can also indicate in the "comments" just before the end of the booking so the hotel will be informed without you need to call them.

 

How do I request a crib or a room with special features?


If you require a special service (crib, gluten free food, bed, smoking room, etc) should apply for indicating this in the "comments" before the end of the reservation or by e-mail with the booking reference or by calling 0034-931 772 474.All these services can carry an additional charge and are subject to availability.


 

Can I stay in a hotel with my pet?


Before booking you must inform about pets policy of each hotel, as they generally are not allowed in the hotels.


 

What documentation should I submit for checking in?


When you have made your booking we send you a confirmation of the same, with all the services listed. Also you will get a matching bonus via email, which will need to print and submitted at the check in. Do not need anything else ...


 

Where I can find the phone number of the hotel?


In the same voucher of your reservation will find the telephone and fax number of the hotel.

 

My room is accurate to the photo that shows me the hotel description on the web?


The pictures of the hotel rooms that appear on the site are intended only to give a general idea. It should be noted that the size, style, furniture and services may vary.

 

What do I do if I want to hire the services of the hotel parking?


Once you have made your reservation you must contact the hotel directly with the data that will appear on the voucher, and pay the proceeds on arrival.